Call Center Agent jobs in Gauteng

Location: Gauteng Area Code: Not Mentioned

Key Skills: call center agent

Job Length: Temporary / Contract Functional Area: Not Mentioned Salary($): Neg
Telecommute: No Industry Type: Not Mentioned Travel Required: Not Required
Role: Not Mentioned Career Level: Not Mentioned Date Posted: Sep 23rd, 2014
Employee Type: Not Mentioned

Job Description:

  • Answering inbound calls timeously.
  • Be professional and polite at all times.
  • Listening attentively to the customers query.
  • Responding to the customers queries.
  • Ensure that quality standards are met.
  • Familiarize oneself with products and procedures.
  • Answer inbound calls from Subscribers.
  • Provide relevant information to ensure First Call Resolution.
  • Resolve queries.
  • Escalate faults that cannot be concluded on first contact.
Must have Matric One and a half years Call Centre or Customer Services Experience