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We Outsource (Pty) Ltd
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Job Description

We Outsource (Pty) Ltd

Basic Salary : R200 000,00 Per annum / R16 666,67 per month
Your Role as CSSR :

Provide real-time assistance and support to passengers travelling with a consortium of airlines in a prestigious European Airport
Above market-related Basic Salary
Work on renowned airline applications and various social media channels in German and English
Daily interaction with international passengers
Fully paid product and systems training provided in Cape Town, South Africa and Germany
Home based and Office based opportunities available
Available to start on the 1st March 2020
4 Month Probation period applies

Working hours:
1. Full time contract (45 Hours per week)
Operational hours (Monday-Sunday) between 05h00 23h00; Daylight savings hours 06h00 00h00
Rotational shifts 05h00 14h00 or 14h30 22h00 per day. Shifts will change in accordance with daylight savings time.
9.5 hours daily shifts at home OR at Our client offices including breaks
Shift preferences may be considered.

Grade 12/ Matric or equivalent secondary school qualification or higher
Only South African citizens/ Perm resident holders
Availability to attend training in Cape Town
Must have a valid passport and able to travel to Germany for 1 week of client specific training
High level fluency in German & English languages
High leave of Computer literacy
Social media savvy on various platforms and applications
Stable unlimited internet connection if applying for a home-based role
Excellent problem-solving skills
Experience in providing real-time feedback to customers preferable
Call centre or relevant customer service experience will be advantageous
Ability to work independently with strong discipline

Training details:
1. Full time provided as follows (compulsory):
6 weeks in-house training at Client offices in Cape Town during office hours
1 week training in Germany (all expenses paid) in April 2020

Salary details:

Basic Salary : R200 000,00 Per annum / R16 666,67 per month
Performance bonus: R 20 000,00 per annum (become eligible to earn R 10 000,00 every 6 monthly

CVs can also be sent to cv@weoutsource.co.za


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