Team Lead: Production Support - Jobs in Cape Town - 231365

Datafin IT Recruitment
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Job Description

Datafin IT Recruitment


Lead the day to day disciplines of Scrum and build a happy and effective team.

Hands-on troubleshooting and problem solving to identify, understand and fix system failures this involves going through code and working with various departments to resolve production issues.

Ensure the resolution of all incidents, including triaging issues and post incident monitoring and reporting.

Own the development of any subsequent system improvements identified during an incident to make systems better.

Institute and improve system monitoring to ensure proactive management of the production environment is transparent and overt.

Oversee continuous improvement of support knowledge base repositories to ensure all processes and procedures are documented in a clear and concise manner and that periodic reviews of documentation are conducted.

Provide ongoing internal reporting of performance measurements and service levels.


Qualifications -

Bachelors Degree.

ITIL Certification advantageous.

Experience/Skills -

Minimum of 8 years of Production Support experience.

8+ Years experience in C#, ASP.Net, MS SQL/TSQL, SSIS packages, AWS and Micro Services.

3+ Years in Financial Services, FinTech experience advantageous.

Previous experience leading teams.

Highly disciplined and able to identify the critical paths and prioritise accordingly.


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